At vave, we believe that entertainment should always stay enjoyable. Our responsible gaming commitment gives every player in the Philippines the tools, information, and support they need to stay in control of their play.
vave is committed to providing a safe and enjoyable entertainment environment for all players across the Philippines. We understand that for most people, online gaming is a fun leisure activity — but we also recognise that for some, it can become a source of stress or harm if left unchecked. That is why we have built a range of practical tools directly into the platform to help you manage your activity at every step. Our responsible gaming framework is designed to be easy to access, straightforward to use, and genuinely effective in helping you stay within limits that work for you. We encourage every player to treat gaming as entertainment, set a personal budget before they start, and never chase losses.
If you ever feel that your gaming habits are affecting your daily life, your finances, or your relationships, we want you to know that help is available and that reaching out is always the right move. vave takes problem gambling seriously and works to ensure that no player feels alone when facing difficulties. Our support team is available around the clock and can connect you with the right resources, whether that means activating a self-exclusion, adjusting your deposit limits, or simply pointing you toward professional support organisations operating in the Philippines. The tools below are available to all registered players at any time — no questions asked, no waiting period for most options.
Set a daily, weekly, or monthly deposit cap on your account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it includes a short cooling-off period to protect you from impulsive decisions.
Choose how long each gaming session can last. When your chosen time is up, the platform will notify you and can automatically log you out. Regular breaks help you stay aware of how much time you are spending and keep the experience enjoyable rather than compulsive.
Take a short break from the platform — from 24 hours up to several weeks — without permanently closing your account. During a cool-off, you cannot log in or make deposits. This option is ideal if you feel you need a pause but are not ready for a full self-exclusion.
If you feel you need a longer break, you can self-exclude your account for a minimum period of six months or permanently. During self-exclusion, your account is fully suspended and you will not receive any promotional communications. Contact our support team at [email protected] to activate this option immediately.
Your account dashboard shows a clear history of your deposits, withdrawals, wins, and losses over any time period you choose. Reviewing your activity regularly is one of the most effective ways to stay aware of your spending and make informed decisions about your play.
vave strictly prohibits anyone under 21 years of age from registering or playing on the platform. All accounts are subject to identity verification, and we encourage parents and guardians to use device-level parental controls to prevent minors from accessing online gaming platforms.
Problem gambling can affect anyone, regardless of how long they have been playing or how much they typically spend. Recognising the early warning signs is the first and most important step toward getting things back on track. The following are common indicators that gaming may be becoming a problem rather than a pleasure.
Continuing to play in an attempt to win back money you have already lost is one of the clearest signs of problem gambling. Each session should be treated as independent entertainment with its own budget, not as an opportunity to recover previous losses.
If you find yourself depositing more than you planned, borrowing money to fund your play, or using funds set aside for essential expenses like rent or food, it is time to pause and reassess your relationship with gaming.
When gaming begins to interfere with work, school, family time, or sleep, it has moved beyond healthy entertainment. If you are skipping important commitments or losing sleep because of your play, please consider using our cool-off or self-exclusion tools.
Experiencing strong negative emotions — such as anxiety, guilt, or irritability — when you are not playing, or after a losing session, can be a sign that gaming is having an unhealthy emotional impact. These feelings are worth taking seriously and discussing with a professional.
If you or someone you know is struggling with problem gambling, the following organisations provide free, confidential support to people in the Philippines:
You can also reach our own support team at any time by emailing [email protected]. We will respond promptly and help you activate any responsible gaming tool on your account, or point you toward the right professional resource for your situation.
Our support team is available around the clock. You can also visit the FAQ for quick answers about account tools, limits, and how to stay in control of your play on vave.