This Privacy Policy explains what personal information vave collects, how it is used, and the rights you have as a player based in the Philippines. We are committed to handling your data responsibly and transparently.
A clear breakdown of the personal data vave collects, the purposes it serves, and how long we keep it.
When you register on vave, we collect basic account information including your full name, date of birth, email address, and a username of your choice. During the verification process required under Philippine gaming regulations, we may also request a government-issued ID and proof of address to confirm your identity and age eligibility. When you make deposits or withdrawals, transaction data such as payment method details, amounts, and timestamps are recorded to maintain accurate financial records. We also collect technical data automatically — including your IP address, device type, browser version, and session activity — to keep the platform secure and to improve performance for Filipino players. If you contact our support team, the content of those communications is stored so we can follow up accurately and maintain a record of any issues raised.
The personal information you provide is used primarily to create and manage your vave account, verify your identity, and process your deposits and withdrawals in Philippine pesos. We use your data to comply with anti-money laundering obligations and responsible gaming requirements that apply to online entertainment platforms operating in the Philippines. Technical and session data helps us detect suspicious login attempts, prevent unauthorised access, and maintain the overall security of the platform. We may use your email address to send you important account notifications — such as verification requests, withdrawal confirmations, or updates to these policies — but we do not send unsolicited promotional messages without your consent. vave does not sell, rent, or trade your personal information to third-party advertisers or marketing companies under any circumstances.
vave shares personal data only where it is strictly necessary to deliver platform services or to meet legal obligations applicable in the Philippines. Payment processors and identity verification providers may receive limited data required to complete transactions or confirm your eligibility — these partners are bound by confidentiality agreements and are not permitted to use your data for their own purposes. Regulatory authorities, law enforcement agencies, or courts may receive data if we are legally required to disclose it under Philippine law. We do not share your information with other online gaming platforms, data brokers, or social media networks. Any third party that receives data on our behalf is subject to data processing agreements that restrict how they may handle that information.
vave uses cookies and similar technologies to maintain your login session, remember your preferences, and keep the platform running smoothly on your mobile browser or desktop device. Session cookies are essential for the platform to function and are deleted automatically when you close your browser. Persistent cookies may be used to remember your language preference and to help us understand how Filipino players navigate the platform so we can improve the experience over time. We do not use third-party advertising cookies or cross-site tracking technologies that follow you outside of the vave platform. You can manage cookie settings through your browser, though disabling essential cookies may affect your ability to log in or use certain platform features.
We apply industry-standard security measures to protect your personal data from unauthorised access, loss, or disclosure, including encrypted connections for all data transmitted between your device and the vave platform. Account passwords are stored using secure hashing methods and are never visible to platform staff. Access to personal data within our organisation is restricted to personnel who need it to perform their specific role, and all staff with data access are subject to confidentiality obligations. In the event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data protection regulations. We regularly review our security practices to ensure they remain appropriate for the risks involved in operating an online entertainment platform.
As a player based in the Philippines, you have the right to request access to the personal data vave holds about you, and to ask for corrections if any of that information is inaccurate or out of date. You may also request that we delete your personal data where there is no longer a legitimate reason for us to hold it, subject to any legal retention obligations that apply. If you believe your data has been processed in a way that does not comply with this Privacy Policy or applicable Philippine law, you have the right to raise a complaint with the relevant data protection authority. To exercise any of these rights, please contact our support team at [email protected] with your request and we will respond within a reasonable timeframe. We are committed to handling all data rights requests fairly and without unnecessary delay.
vave retains your personal data for as long as your account remains active and for a period thereafter as required by Philippine financial and gaming regulations, which may mandate that transaction records be kept for a minimum number of years. Identity verification documents are retained for the period required by anti-money laundering rules applicable to online platforms in the Philippines. If you close your account, we will delete or anonymise personal data that is no longer required, while retaining only what we are legally obliged to keep. Data collected for security and fraud prevention purposes may be retained for longer periods where there is a legitimate interest in doing so. You may contact us at [email protected] to ask about the specific retention period that applies to your account data.
vave may update this Privacy Policy from time to time to reflect changes in platform features, applicable Philippine regulations, or our internal data handling practices. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email or through an in-platform notice. Continued use of the platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you remain informed about how your personal data is being handled. If you have any questions about a specific change, please reach out to our support team at [email protected].
Straightforward answers to the most common data and privacy questions about the vave platform.
No. vave does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is shared only with service providers who help us operate the platform — such as payment processors and identity verification partners — and only to the extent necessary to deliver those services. All such partners are bound by strict confidentiality agreements. We do not share your data with advertising networks, data brokers, or other online gaming platforms. If you have concerns about how your data is being used, you can contact our support team at [email protected] at any time.
You can submit a data access request by emailing [email protected] from the email address registered to your account. Please include your full name and account username so we can locate your records efficiently. We will acknowledge your request promptly and aim to provide the requested information within a reasonable timeframe in accordance with applicable Philippine data protection requirements. The data we provide will cover the personal information we hold about you, including account details, transaction history, and any identity verification records. If you believe any of the information we hold is inaccurate, you can request a correction at the same time.
When you close your vave account, we will delete or anonymise personal data that is no longer required for any legitimate purpose. However, certain records — such as transaction history and identity verification documents — must be retained for the period required by Philippine financial and anti-money laundering regulations, even after account closure. Once the mandatory retention period has passed, those records will also be deleted or anonymised. You will not receive marketing communications after your account is closed. If you want to know exactly what data we retain after closure and for how long, please contact us at [email protected].
vave does not store full payment card numbers or complete GCash and Maya account credentials on its own servers. Payment transactions are processed through secure third-party payment providers who handle sensitive financial data in compliance with applicable security standards. We retain transaction records — including amounts, dates, and payment method types — for regulatory and account management purposes, but these records do not include the full details needed to initiate a transaction independently. All data transmitted during a payment is encrypted to protect it in transit. If you have a specific question about how a particular payment method handles your data, please contact our support team.
Our support team is available around the clock to help with any data or privacy concerns. You can also visit the FAQ for quick answers about your account and platform policies.